Terms & Conditions — Conditions for Using the kolovip Platform

1. General Terms & Conditions

Welcome to the kolovip platform. These terms and conditions form a legally binding agreement between kolovip and its users. By accessing our website or app, you automatically agree to abide by all of the terms set out here.

These terms and conditions are governed by the applicable laws of Bangladesh. In the event of any dispute or ambiguity, the decision of kolovip's authority shall be final, provided it remains consistent with the core principles of this document.

These terms apply to all services available on the kolovip platform — Sports Betting, Live Casino, slots, virtual games, and all other gaming offerings.

2. Account Registration & Eligibility

To open an account and access gaming services on kolovip, you must meet the following eligibility requirements:

• You must be at least 18 years of age.
• You are required to provide accurate and truthful information at the time of registration.
• Each individual may open one account only — multiple accounts per person are strictly prohibited.
• You are responsible for keeping your account password confidential. You must not allow anyone else to access or use your account.
• The email address and phone number provided at registration must be active and belong to you.
• If identity verification is required, you will need to submit a national ID card or passport.

After registration, kolovip may request identity verification for your first withdrawal or for transactions above a certain amount. This is done in accordance with international financial security regulations and is for your own protection.

We strongly recommend enabling two-factor authentication (2FA) to keep your account secure. Please notify our support team immediately if you notice any suspicious login activity.

3. Deposits & Withdrawals

Kolovip supports popular and secure payment methods for users in Bangladesh. Deposits and withdrawals can be made via mobile banking, bank transfer, and approved e-wallets.

Deposit Rules:

• The minimum deposit amount may vary by payment method — please check the deposit page for details.
• Deposits are usually credited to your account instantly. If there is a delay, please contact our support team.
• Deposits from third-party accounts are not permitted — the owner of the payment method and the kolovip account holder must be the same person.
• Kolovip does not charge any additional fees on deposits; however, your payment provider's own fees may apply.

Withdrawal Rules:

• Account verification (KYC) must be completed before a withdrawal can be processed.
• Withdrawals are typically processed within 1–3 business days.
• Withdrawal amounts will be returned to the same payment method used for the original deposit.
• Withdrawals cannot be made directly from a bonus balance — funds will only be transferred to your main balance after the wagering requirements have been met.
• In the case of suspicious transactions, kolovip reserves the right to place withdrawals on hold and conduct an investigation.

4. Bonuses & Promotions

Kolovip offers a variety of bonuses and promotions for both new and regular players. Each bonus comes with its own terms, and it is your responsibility to read and understand them before claiming.

General Bonus Terms & Conditions:

• Each bonus comes with a specific Wagering Requirement. The required betting amount must be completed before any bonus funds can be withdrawn.
• The welcome bonus applies to first-time deposits only and can be claimed once per account.
• All bonuses have a set validity period. Any unused bonus will be automatically cancelled once the expiry date has passed.
• Kolovip reserves the right to void any bonus if an account shows unusual betting patterns after the bonus has been claimed.
• Attempting to claim bonuses across multiple accounts from the same device, IP address, or household may result in all associated accounts being suspended.
• Reload bonuses, cashback, and free spins may have separate terms — full details will be available on each offer's page.

5. Betting & Gaming Rules

Kolovip offers Sports Betting, Live Casino, slots, and a range of other gaming options. The general rules below apply across all categories, and individual games may have their own specific rules as well.

• Once all bets are finalised, they cannot be cancelled unless a technical error makes it necessary to do so.
• Sports event results will be determined based on official and recognised sources.
• Odds in live betting can change at any time. The odds at the moment the bet is confirmed will be the ones that apply.
• Any abnormal winnings resulting from a software bug or technical error will not be considered valid and will be corrected.
• Any bet linked to match-fixing or manipulation will be voided and the associated account will be closed.
• Bets on any single match or event are subject to a maximum limit, which will be specified separately for each market.

Live Casino games give you the chance to play with real dealers. These games are operated by third-party software providers and are certified by international gaming commissions.

6. Responsible Gaming

Kolovip believes gaming should be entertainment — it should never become a source of financial hardship or personal distress. That is why we are committed to promoting responsible gaming.

• You can set your own deposit limits, session limits, and loss limits.
• You can use the self-exclusion option to pause your gaming activity for a set period at any time.
• If you feel that gaming is getting out of your control, please reach out to our support team.
• Account holders share responsibility for keeping minors away from gaming — please ensure appropriate safeguards are in place on any shared family devices.

To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

7. Privacy & Data Security

Protecting your personal information is our top priority. All data collected during registration is used solely for account management, identity verification, and service improvement.

• Your data is protected with SSL encryption.
• Your information is not shared with third parties, except where required by law.
• Your consent will be obtained before your information is used for any marketing purposes.
• You may request to view or delete your data at any time.

For our full privacy policy, please visit Privacy Policy Visit the page.

8. Account Suspension & Closure

Under the following circumstances, kolovip reserves the right to suspend or permanently close an account without prior notice:

• Providing false or misleading information during registration.
• Evidence of a single individual operating multiple accounts.
• If bonus abuse or fraudulent behavior against the system is detected.
• If there is suspicion of involvement in money laundering or other financial crimes.
• Engaging in harassing or inappropriate behaviour toward other users.
• If any applicable laws or regulations are violated.

Users may request account closure at any time by contacting our support team. Any remaining valid balance will be refunded before the account is closed, provided no terms have been violated.

9. Limitation of Liability

While kolovip operates to the highest professional standards, there are certain areas where our liability is limited:

• Kolovip is not liable for any game or bet affected by an internet connection failure on your end.
• Kolovip is not directly liable for errors arising from third-party software or payment systems.
• Service disruptions caused by unexpected technical issues or force majeure events may not be eligible for compensation.
• Kolovip is not liable if account credentials are compromised due to the user's own negligence.

For any dispute or complaint, please contact our customer support first. If the matter remains unresolved, the designated dispute resolution process will be followed.

10. Changes & Updates to Terms

Kolovip reserves the right to modify these terms and conditions, in whole or in part, at any time. When changes are made:

• Updated terms will be published on this page and the "Last Updated" date will reflect the change.
• For significant changes, a notification may be sent to your registered email address or displayed on the platform.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated terms.

We therefore recommend visiting this page regularly to stay up to date with the latest terms. If you have difficulty understanding any condition, our support team is always ready to help.